panelSDK.getStatusOfWorkgroup()

• function:Get online/offline status of the company
• returns:1:online,0:offline,-1: Company not found

panelSDK.getStatusOfQueue(string queueName)

• function:Get online/offline status of a queue (department)
• parameters:The queue name
• returns:1:online,0:offline,-1:queue not found

panelSDK.getStatusOfOperator(int operaterID)

• function:Get online/offline status of a operator
• parameters:The OperaterID
• returns:1:online,0:offline,-1:operator not found

panelSDK.getOperatorIDByName(string operatorName)

• function:Get an operator ID by name
• parameters:The Operator's Name
• returns:operatorID if succeed; -1:operator name does not exist

panelSDK.getQueueIDByName(string queueName)

• function:Get queue ID by name
• parameters:The queue name
• returns:QueueID if succeed; -1:Queue name does not exits

panelSDK.getQueueIDByoperatorID(int operatorID)

• function:Get operator's department(queue) ID
• parameters:The operatorID
• returns:QueueID if succeed; -1:operator not found in the queue

panelSDK.startChatWithWorkgroup()

• function:Start chat with the company The system will automatically pickup the available operator in the company
• returns:void

panelSDK.startChatWithQueue(string queueName)

• function:Start chat with a specific department(queue) of the company. The system will automatically pickup the available operator in the queue
• parameters:The queueName
• returns:0: if succeed; -1: queue not found

panelSDK.startChatWithOperator(int operatorID)

• function:Start chat with a specific operator
• parameters:The operatorID
• returns:0: if succeed; -1: operator not found

panelSDK.getQueueArray()

• function:Get an array of all the queues of the company
• returns:The queue object array, which is a hash map of the queue id and queue name

panelSDK.getUserArray()

• function:Get the array of all the operators of the company
• returns:The operator object array, which is a hash map of the operator id, operator name, and perator queue id

panelSDK.getUserByQueueIDArray()

• function:Get the array of all operators in a specific department(queue)
• returns:The operator object array, which is a hash map of the operator id, operator name, and operator queue id