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Basic
Edition
Standard
Edition
Professional
Edition
 
$0/Month
$29.99
$9.99/M
$59.99
$29.99/M
  Setup/consulting fee
Optional (contact us)
Optional (contact us)
Optional (contact us)
  Operator account included
1
3
10
  Additional operator accounts
-
-
contact us
  Max number of operators
1
3
unLimited
 Real-Time Chat
  Online/offline chat button   images automatic change
  Operator-initiated chat invitation
  Web based visitor chat Window
  Multiple chat sessions
  Instant messaging
  Emoticons
  Rich text message format (font,   color, image)
Limited
  Typing indicator
  Sound alerts
  Sound alert switch on/off
Limited
  Visual alerts
  Spell checker
×
  Unicode support
  Voice
×
Limited
  File sharing
  Push web pages
×
  Chat transcript emails to visitors
  Print chat transcript
  Save chat transcript to file
  Quality rating
×
Limited
 Operator Console
  Windows operator console
  Real-time visitor monitoring
  Real-time visitor alert
  Proactive chat invitation
  Visitor referrer and entry page   URLs
  Visitor IP address
  Visitor Geo location
  Visitor browser and OS type
  Visitor visit history
Limited
  Visitor chat history
Limited
  Track visitor footprints
  Repeat visitor identification
  Customizable visitor name
  Canned greetings
  Canned messages
  Chat transfer to another operator
×
×
  Operator-to-operator chat
Limited
  Automatic call distribution
×
×
  Operators & visitors conference
×
×
  Hide to tray
 Offline Message (Email) Management
  Visitor can email when operator is   offline
  Email search
Limited
 Chat Analytics
  Chat time length of each operator
×
Limited
  Message count of each operator
×
Limited
 Customization and Administration
  Multiple websites support
Limited
  Customizable chat buttons
Limited
  Customizable company logo
Limited
  Customizable chat invitation   screen for visitors
Limited
  Customizable chat
  window
Limited
  Web based administration
 Globalization
  Multi-language UI   support for   visitor chat Window
 Security
  SSL secure data transfer
×
  Block IP addresses
 Support
  FREE upgrades
  Toll-free telephone support
×
×
  Email support
  Live chat support
Limited
  24/7 live support
×
×
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